Privacy policy

Last Updated 08/25/2025

This Privacy Policy describes the privacy practices of Better Dog Supplements™ by Cesar Millán (“Better Dog Supplements™,” “we,” “us” or “our”), including the types of information that we collect and the ways in which we use such information.

By accessing any of our websites or applications that reference or link to this Privacy Policy, including https://betterdogsupplements.com/ (each, a “Site” and collectively, the “Sites”), or by using any products or services that we make available on any Site or that otherwise reference or link to this Privacy Policy (collectively, the “Services”), you agree to be bound by the terms and conditions of this Privacy Policy.

We may add to, modify, or otherwise update this Privacy Policy from time to time in our sole discretion by notifying you that a new version of this Privacy Policy has been posted to the Sites or Services. It is your responsibility to review this Privacy Policy for any additions, modifications, or updates each time that you access any of the Sites or use any of the Services, and you are bound by such additions, modifications, and updates. Your use of the Sites or Services following any additions, modifications, or updates to this Privacy Policy constitutes your acceptance of the new Privacy Policy.

Information We Collect

In connection with the Sites and Services, we may collect the following categories of information:

Information you provide to us, including your name, your contact information (e.g., email address, phone number, postal address, etc.), your account password, and other information related to your pet (e.g., pet breed).

Information regarding any transactions or purchases you make through the Sites or Services (e.g., products purchased, frequency of purchases, etc.).
Information collected in connection with your participation in any referral program.
Information regarding your use of the Sites and Services.
Any other information that you provide or otherwise make available to us in connection with the Sites or Services.

You may choose not to provide certain information to us, but as a result, you may not be able to take advantage of some of the features of the Sites or Services.

We may also collect general, non-personal, statistical information about the use of the Sites and Services automatically, such as how many visitors visit a specific page on the Sites, how long a visitor stays on that page, and the hyperlinks visitors click. We collect this information by using cookies, log files and other similar technologies (as further described below in the section of this Privacy Policy entitled Cookies, Log Files, and Similar Technologies). This information represents a generic overview of visitors to our Sites and users of our Services.

How We Use & Share Information

We may use the information that we collect in order to:

Provide and administer the Sites and Services.
Personalize the Sites or Services for you.
Process and fulfill any orders you place through the Sites and Services, and to keep you informed regarding the status of
your order.
Process any returns requested by you.
Enable your access to and use of the Sites and Services.
Improve, modify or enhance the Sites or Services, including our user experience.
Conduct and facilitate surveys, contests, focus groups, and market research initiatives.
Perform data analytics (e.g., trend analysis, financial analysis and customer segmentation).
Engage in ad retargeting and evaluate the effectiveness of our marketing efforts, including through our participation in
ad networks.
Process, evaluate, and respond to requests, inquiries, and applications.
Create, administer and communicate with you about your account.
Detect and prevent potentially illegal acts, violations of our policies, fraud, and/or data security breaches.
Maintain and enhance the safety and security of the Sites and Services.
Conduct internal business analysis or other business purposes.
Send you communications, including marketing communications.

Email marketing: With your permission, we may send you emails about our store, new products, and other updates.

Text marketing: With your permission, we may send text messages about our store, new products, and other updates.

Updates include checkout reminders. Webhooks may be used to trigger the checkout reminders messaging system.

We may also combine information we obtain through the Sites and Services with other information for the purposes described above. We may aggregate or anonymize such information and use it for the purposes described above, and for other purposes to the extent permitted by applicable laws, rules, and regulations.

We do not disclose your information to third parties, except:

When we have your permission to make the disclosure.
Where the disclosure is necessary for the purpose for which the information was obtained.
To our third-party service providers in order to provide services to us (including marketing communications, email delivery, targeted advertisements, fraud investigations, fulfilling orders, delivering packages, providing customer support, payment processing, and other business operations).
Where permitted by applicable law or when the disclosure is necessary, in our discretion, for the establishment or maintenance of legal claims or legal compliance, to satisfy any law, regulation, subpoena, or government request, or in connection with litigation.
As otherwise disclosed in this Privacy Policy.

Additionally, in the event we are acquired by, or merge or consolidate into, another entity, or if there is a sale of our assets (including in bankruptcy), your information may be transferred to the entity acquiring us or our assets or that survives the merger or consolidation. You acknowledge and agree that in the foregoing circumstances, your information may be disclosed to such a third party.

We also use third-party service providers to process payments through our Sites and Services. We do not collect any information related to payment transactions (e.g., your credit card number); only our third-party payment providers collect such information.

Cookies, Log Files, and Similar Technologies

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Securing Your Information

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Links to Third Party Websites

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Do Not Track Disclosure

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Use By Minors

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.